Welcome to Creätura! We are committed to providing you with an exceptional shopping experience. Below is our detailed shipping policy to help you understand how we handle your orders and ensure they are delivered to you promptly.
We advise you to review our policies and terms and conditions before purchasing an item. By using and purchasing anything from our website you are accepting our policies and terms and conditions.
Order Processing and Delivery
Processing Duration: All orders are processed within 5-7 working days. This time frame allows us to carefully prepare your items for shipping, ensuring they meet our high standards of quality. Orders can be
Order Confirmation: Once your order is placed, you will receive an email confirmation. Our team will then start preparing your order for shipment.
Working Days: Please note that our business days are Monday through Friday, excluding weekends and public holidays
Domestic Delivery (UK)
Shipping Carrier: We use Royal Mail Tracked Services to deliver all our orders within the UK. This service provides reliable and secure shipping, ensuring your items arrive safely.
Delivery Duration: Once your order has been processed and shipped, it typically takes 1-3 working days for delivery within the UK. Tracking Information: You will receive a tracking number via email once your order has been dispatched. This allows you to monitor the status of your delivery and make arrangements to receive your package.
International Delivery
Delivery Duration: For international orders, delivery typically takes 5-10 working days, depending on the destination country and subject to customs clearance.
Duties and Taxes: We cover all duties and taxes for international orders, as they are sent Delivered Duty Paid (DDP). On the rare occasion that you receive a duties invoice from customs, please get in touch with us, and we will take care of it.
Urgent Delivery Requests: If you require urgent delivery, please get in touch with us via Instagram DMs or email at [email protected]
Important Information
Delivery Address: Please ensure that the shipping address you provide is accurate and complete. We are not responsible for any delays or lost packages due to incorrect or incomplete addresses.
Delivery Delays: While we strive to deliver your order within the specified time frame, please note that unforeseen circumstances such as busy shopping periods, strikes, or other disruptions may cause delays. We appreciate your understanding and patience in such situations.
Customer Support: If you have any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact our customer support team at [email protected]. We are here to assist you and ensure a smooth shopping experience.
This shipping policy is subject to change without notice. Please check back periodically for updates.
WARNING
Creätura UK reserves the right to refuse or cancel any orders made by customers due to suspected fraudulent/criminal activity. We may ask for proof of identity if your order is flagged as suspicious on our site.
Questions about the Shipping policy should be sent to us at [email protected].
PLEASE NOTE THAT BY PURCHASING FROM OUR STORE (www.creaturabag.com), YOU ACCEPT AND AGREE OUR SHIPPING POLICY.